Fraud and Account-Abuse Guidance for Communities

Fraud guidance for your workflow

Social and community platforms may see repeated registrations, spam and coordinated activity that spans several identities. IFD helps teams identify the relationships and signals worth evaluating while respecting legitimate shared use and ordinary participation.

Connect activity to the policy concern

Define the harmful action being investigated. An account link may be relevant to repeated violations, but it does not establish that all connected users share responsibility.

Four areas to connect

Fake profiles, automated submissions, and recurring spam can look disconnected when account history is reviewed in isolation.

• Account Creation: Review registration patterns
• Repeated Content: Compare behavior across profiles
• Relevant Links: Investigate connected activity
• Moderation Outcomes: Use confirmed cases carefully

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Evaluate the moderation workflow

Assess whether new evidence helps reviewers act consistently and resolve uncertain cases. Track legitimate participation and appeals alongside workload and repeated abuse.

Keep the customer context

Shared opinions or a shared network are not proof of coordinated abuse.

What working with IFD looks like

Tell us which decision you want to improve and what evidence your team already has. IFD helps clarify useful signals, compare suitable providers and scope an evaluation. We review coverage, limitations and practical fit so your team can decide on the next step.

• Define one abuse pattern and the decision it affects
• Identify the evidence gaps and relevant provider capabilities
• Agree a representative evaluation and meaningful outcomes
• Review results, limitations and commercial terms before deciding